How do I answer an inquiry?

You can reach your inquiries by either logging into your Account or via the links provided in the notification emails. After you open the inquiry, the first thing you should do is to verify if the package and the dates, for which the customer is inquiring, are available. Depending on that you will make use of the Accept & Enable Payment or Decline availability tab.

• If you have availability, please click Accept and Enable Payment. Please review the package details and booking conditions to reflect exactly what has been agreed between you and the customer. This confirms availability and generates a payment link so that the customer can secure their booking by paying the deposit. 
• If you don’t have availability, please click Decline availability and provide an answer to the customer by using the personal message text box.

Tips for replying when confirming availability or no availability

• It is common for customers to include a message with their inquiry. The message may contain questions so you should try to provide valuable answers to all their questions to ensure that they don’t lose interest and try to book with another organizer.
• It is always a good idea to include a personal message to the customer when confirming availability. This enhances the personal touch and thus increases the chance of booking.
• If you don’t have availability for the selected dates, consider offering an alternative to the customer first to check if they are flexible, or are interested in any other availability/retreat that you have on offer. Send them a message using the personal message text box. A number of bookings can be generated this way. Otherwise, you can click Decline availability. Please send the customer a message using the personal message text box as well, in order to explain the reason for declining.