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  1. Tripaneer
  2. Organizers
  3. Reviews
  • How does the review system work?
  • How does a customer submit a review?
  • How are reviews sorted?
  • How are the score and starring of a review calculated? How are there 5 stars if there are only 4 possible answers: Excellent, Very Good, Okay, and Bad?
  • How do I respond to a review?
  • Should I add a response to a positive review?
  • How should I reply to a negative review?
  • What if the customer is threatening me with a bad review?

How does the review system work?

We have verified customer reviews on our platform: 

  • Verified reviews – are the reviews that come directly from customers who attended your program by booking through us. These cannot be edited by anyone after the review is submitted, not even by the customer.

The verified reviews are displayed on your listings and business page.

Our team will approve the review for publication, if the review does not contain:

  • Inappropriate language - disrespectful, threatening, harassing, vulgar and/or obscene content.
  • Commercial content - advertising or promoting other companies.
  • Dishonest reviews and intention - content that is submitted with extortion purposes and may seem misleading, false or fraudulent.
  • Irrelevant content - irrelevant or off-topic content or, content outside of the holiday experience offered by our partners.

The final decision to approve or disapprove the review for publication remains at Tripaneer’s discretion.

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We love to travel and we want to share our excitement with you. That’s why we want to enrich your life with unforgettable travel experiences.

Tripaneer.com is the world’s leading marketplace to discover, plan and safely book unique travel experiences. We are specialized in holidays that include yoga, surf, safaris, motorcycling, horse riding, martial arts and more. We’re passionate about building a platform that our customers and partners love to use.