In our eyes, the purpose of a deposit is to lower the risk of the customer cancelling their trip (you are reserving a spot and the customer is making a commitment with the deposit to take the spot), and to cover all costs that you have even when the customer cancels their trip. Marketing costs like our commission are part of those costs.
However, in case there is a no-show or cancellation from customers because of unforeseen circumstances and you should refund 100% payment which has been made by the customers, rest assured that we will also fully refund our commission to you. On the other hand, if you keep your full deposit, Tripaneer will also keep the full commission. Please be sure if your non-refundable deposit will cover your commission to Tripaneer in case of cancellation.